FAQS

Here are some common questions we frequently get asked, but don’t let this stop you from dropping us a line and having a chat 📞

The bare bones

What kitchen kit do I need to make your brands?

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We have a fantastic range of brands, most of them will require you to have fryers, grill plates and ovens. We’d be happy to discuss in more detail to see what you have in place.

What tech kit is required?

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You only need our hardware in the kitchen; our tech platform is designed to funnel all your orders from the delivery platforms into one easy, simple place that will help you manage your delivery business. The aggregators provide you with their tech equipment but can be kept out of sight if you are using our solution. 

Will I need any extra labour?

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That's a hard one to answer as it will depend on how many staff you currently have and order volume.  But we look at implementing brands onto your business with as little disruption and cost as possible.

How do you determine if I’m in a good delivery location?

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We will provide data analysis to see if your site is suitable. This will also include aggregator presence in your area.

How long does it take to launch?

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Currently, it's approximately three weeks from the point of sale, but we are continually working to improve this.

Will you provide training for my kitchen team?

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Yes, of course, Kbox provides training for your entire kitchen team. This is booked at a time that is suitable for you and your staff. We will also provide ongoing training once you are receiving orders to ensure high standards. 

Will someone show me how to use the tech?

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All of the tech instructions will be covered with our onboarding team, and they will answer any questions you may have.

The brands and suppliers

How do you determine what brands will work best for me?

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Data-driven decisions select the brands, and they will also be based on what kitchen equipment is on your premises.  Selecting the brands this way ensures that you will get the best return on your investment.

What brands do you cover?

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We cover many brands, including fried chicken, vegan, Indian, Mexican and desserts, just to mention a few.

Do I have to use your/or a specific supplier?

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As we have our own brands, you will be required to use specific ingredients that are only available from suppliers we work with, but this means that their rates are very competitive for Kbox partners.

Do you provide the packaging?

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Yes, of course, We are very passionate about our food arriving to the customers in perfect condition; we have worked tirelessly to ensure we have the ideal packaging.

Is your packaging from a sustainable source?

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Yes, Kbox is very passionate about sustainability.

Do I need to set up an account with Deliveroo, Uber Eats or Just Eat?

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Once you join Kbox we do all the hard work for you, you just join with us, and we do the rest…. You can sit back and relax.

The logistics

Can I use my own delivery drivers?

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Some of the aggregators allow this, so as long as they are present in your area, this is not a problem.

We don’t use fryers – is that a problem?

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Unfortunately, yes, you would need frying equipment to benefit from our brands. (buy one, it's worth the investment)

Do you offer click and collect options?

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If your customer wants to collect their food, this will be an option on the aggregator site.

What are the best days to offer delivery?

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Weekends are always great, but there are key indicators to show that midweek takeaways are becoming just as popular.

Can I pick and choose when I offer delivery?

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Yes, you can; however, the more time you are online, the more orders you will make, think of the saying out of sight out of mind… No one wants to miss out on potential customers, right?

If I get too busy in the kitchen, can I switch off deliveries?

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In short, yes, But we don't advise you to do this as your customers will see that you are offline, and you risk losing them to someone else. Only switch off if it’s completely necessary.

Which delivery platforms do you work with?

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Kbox works with Uber, Deliveroo and JUST EAT.

Do you provide the delivery service?

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No, the delivery element is provided by the aggregator (or your own drivers)

The menu specifics

Can I use your dishes and/or brands on my menu?

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We’d have to say no to this one.  We are very proud of our brands.

Are the dishes complicated?

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Surprisingly no! Our talented kitchen team have designed menus that are not hard to prepare but are packed with flavour. It’s all about using the right ingredients! 

How much preparation is required for the dishes?

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Some dishes take a little longer to prepare but on average, it's around 12 minutes.

Is your chicken halal?

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Our chicken is halal friendly.

Do you provide allergen guides?

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Yes, we do, but that's only when you use ingredients from our supplier as we know exactly what they provide.

Do you do vegan brands?

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Of course, we have amazing vegan brands!

Can I just offer vegetarian options?

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Yes, we have a selection of vegetarian brands that are super tasty.

the customer experience

Who deals with delivery driver issues?

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You would report any delivery driver issues to the aggregator.

Who deals with customer complaints/issues?

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You would report any customer complaints to the aggregator.